Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied. That’s why we have created our simple to follow complaints policy.

So that we can ensure things are put right as soon as possible, please take your time to read through our full procedure below. Adhering to these steps will help both us and you rectify and issues you may have promptly.

Our Complaints Procedure

We will run our own final inspection of the property in order to check that everything is up to spec. However, as soon as possible after the completion of the works, please conduct your own inspection of the work to make sure everything is as you expected.

In the unlikely event there is anything you are not completely satisfied with, please contact us without delay so that we can implement any changes as soon as possible.

You can do this by either calling us on 0800 634 8271, or writing to us at the following address:

Communications House,

26 York Street,

London,

W1U 6PZ

We discourage contacting us via email as sometimes these can slip through the net causing a delay in resolving your complaint.

We aim to respond within 5 working days of receiving your complaint and, where possible, we will provide you with an expected delivery date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unexpected event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.